Frequently Asked Questions
Everything you need to know about MyPetLab, the pet owner app, and our professional grooming salon software.
The Pet Owner App
MyPetLab is an all-in-one digital pet care ecosystem. It helps pet owners track health records, vaccines, and medical reminders, while easily discovering and booking top-tier dog grooming salons nearby.
Yes! All your data is stored securely in the cloud. You can sign in with your credentials on your smartphone, tablet, or desktop with real-time synchronization.
Yes. The free plan supports up to 2 pets, and advanced plans allow unlimited pets for families with multiple animals or breeders.
MyPetLab Business (Salon Software)
MyPetLab Business is cloud software specifically designed for pet grooming salons. It streamlines your multi-staff calendar, pet coat notes, clients, checkout, and 24/7 online booking.
The system automatically sends a friendly, professional WhatsApp message to your clients 24 hours prior to their booking. This cuts forgotten appointments by up to 85% and eliminates phone tag.
No. Unlike booking portals that take a percentage cut of your revenue, MyPetLab charges only a flat, transparent subscription. 100% of your earnings stay with you.
Yes! Every salon can test all premium features completely free for 14 days, with no credit card required and no automated renewal.
Yes, our calendar supports multi-staff views. You can set individual stylist schedules, customized service durations, and assign specific tables.
Security & Privacy
Security is our utmost priority. We use secure cloud servers in Europe with 256-bit bank-grade encryption. Only you and your authorized staff have access to your data.
Never. Your salon data and client details belong exclusively to you. We strictly comply with GDPR and never sell or share information with advertising networks.
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